Award-winning senior care and housing company launches white glove patient service resource. In a move to further enhance its award-winning standard of care for Texas’ seniors, StoneGate Senior Living, LLC announces its Global Liaison program for the Greater Dallas/ Fort Worth region, effective April 19th, 2018. The program delivers a seamless contact point for patients across its myriad of services and programs, ensuring each patient receives even greater levels of coordinated care across its 13 participating facilities.
“StoneGate Senior Living’s communities have earned recognition and awards for their programs serving seniors’ minds, bodies and spirits,” says Angela Norris, RN & StoneGate Senior Living Senior Vice President of Business Development. “The launch of our Global Liaison program ensures our patients and their families will have even greater levels of ease and access to the highly-successful programs offered in our network of exceptional skilled nursing and rehabilitation facilities.”
The Global Liaison program will ensure that a thorough analysis is conducted for a patient, evaluating their needs and pertinent information, including insurance coverage, prior to admission. The goal of this service is to ensure optimal care quality and customer satisfaction beginning at the time of hospital-to-skilled nursing facility transfer.
The Global Liaison team member will discuss ease of access to the StoneGate’s spectrum of care and lifestyle-enriching programs, including such offerings as the Dining Your Way restaurant-style dining program, which features the option of pre-ordering selected meals; Life Works Wellness, an exhilarating exercise program calibrated to the unique needs of each senior, customized levels of support for each senior’s need, property design with a focus on well-being as well as pleasing aesthetics, and a third-party listening program that ensures each family and patient’s voice can be heard by a neutral, external resource.
Participating Texas facilities include: Accel at Willow Bend, located in Plano; Baybrooke Village Care and Rehabilitation Center, McKinney; Emerald Hills Rehabilitation & Healthcare Center, North Richland, Garnet Hill Rehabilitation & Skilled Care, Wylie; Lakewest Rehabilitation & Skilled Care, Dallas; Ridgeview Rehabilitation & Skilled Nursing, Cleburne; Settlers Ridge Care Center, Celina; The Homestead of Sherman, Sherman; The Plaza at Richardson, Richardson; Town East Rehabilitation & Healthcare Center, Mesquite; Villages on MacArthur, Irving; and Williamsburg Village Healthcare Campus, DeSoto. (Simpson Place, Dallas – Coming Summer 2018)
In addition to the Global Liaison program, StoneGate is expanding its Central Intake Center (CIC).
The CIC’s mission is to streamline the process of incoming medical referrals, assessing which communities would be a good fit for a patient and whether those buildings have the availability to support the coordinated patient care between hospitals and post-acute care. The CIC also validates health insurance benefits and secures prior authorizations from managed care organizations when necessary. The CIC will work in tandem with the Global Liaisons.
The CIC, which first launched in all Dallas/Fort Worth locations in September 2017, will now coordinate medical referrals to Houston’s Pathways Memory Care and Villa Toscana at Cypress Woods, and College Station’s Accel at College Station. Longview’s Treviso Transitional Care is also included in the expansion. The centralized referral system is aimed at ensuring the continuity of patient care and expediting admissions for the medical care community.
Located in StoneGate Senior Living’s headquarters in Lewisville, Texas, CIC is a free service available to patients, families, and medical professionals seeking post-acute short-term placement in a skilled nursing & rehabilitation center or long-term care in a nursing home. The CIC’s referral service can be accessed 24 hours a day, seven days a week by calling 833-EZ-ADMIT (833-392-3648).
About StoneGate Senior Living, LLC
StoneGate Senior Living, LLC provides support services to senior living and care properties that offer skilled health care, assisted living, memory support and independent living locations in Colorado, Oklahoma, and Texas. Founded and led by a team of senior living industry veterans, StoneGate understands that careful attention to customer expectations is vital to the success of a senior living and care community.
Learn more at http://www.stonegatesl.com/.
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